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WHAT IS SERVICE STRUCTURE AND WHY WE NEED IT?

Do We Need to define Service Structure? Why not merely make a placeholder in the Service Catalogue....
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WHAT DOES SERVICE DESIGN PACK CONSISTS OF?

We speak a lot about Service Design in ITIL. Service Design is the second phase of the...
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WHAT IS BUSINESS SERVICE LEVEL AGREEMENT(SLA)?

Aproduct or service value is defined by its Utility (fit for purpose) and Warranty(fit for use). Fit...
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Hello, my name is Srini. I am an IT Service Management Consultant living in London. I post my articles related to Service Delivery, Service Design, Service Transition, Service Governance, tools and Service Mangement Processes. Never miss out on new stuff. Click here to know more about me.

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