Organisational Culture for efficient Service Management

-Brian Chesky, Co-Founder, CEO, Airbnb.

Culture is a shared vision which drives how we behave and how we self-organise ourselves. It should be practised and should be communicated across organisations to have a wider impact across its employees. Without culture, an individual will assume and self-organise in a way which is most convenient to him, in fact, this may be good sometimes and sometimes its a disaster to the organisation as this will infect others and destroys others as well in the long run.

IT Service Management is a practice which follows various best practices such as ITIL, VeriSM, SIAM, CoBIT and other Management Practices to get the best out of it. But if the ground is shaky; I mean cultural aspects are not present, then the organisation will land amid chaos and messy. The organisation is tangled in many things, and it doesn’t know where to start and end it.

Yes, the best of the Service Management is practised where organisational culture is strong, and there is a room for everyone to improve and contribute.

Practising Effective Service Management  requires rethinking about organisational change and transformation process and focus energies on core principles and values.

Please contact me to know more about organisational change and transformation, and I will love to talk to you.