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Blogroll I want to start describing IT change about the above painting. You all may be guessing what...
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The Service Operations process map shows the processes associated with day-to-day support activities required to deliver and...
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The Service Transition process map shows the processes associated with developing and improving capabilities for the transition...
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The Service Design process map guides designing and developing services and service management processes and covers design...
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Do We Need to define Service Structure? Why not merely make a placeholder in the Service Catalogue....
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Let me explain to you what I mean by IT Service Management User Stories. These are a...
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Aproduct or service value is defined by its Utility (fit for purpose) and Warranty(fit for use). Fit...
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Hello, my name is Srini. I am an IT Service Management Consultant living in London. I post my articles related to Service Delivery, Service Design, Service Transition, Service Governance, tools and Service Mangement Processes. Never miss out on new stuff. Click here to know more about me.