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WHAT DOES SERVICE DESIGN PACK CONSISTS OF?

We speak a lot about Service Design in ITIL. Service Design is the second phase of the...
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IMPORTANCE OF IT SERVICE MANAGEMENT USER STORIES

Let me explain to you what I mean by IT Service Management User Stories. These are a...
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INTRODUCTION TO IT SERVICE MANAGEMENT

Service Management is a set of specialised organisational capabilities for delivering value to customers through services. Let’s...
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WHAT IS BUSINESS SERVICE LEVEL AGREEMENT(SLA)?

Aproduct or service value is defined by its Utility (fit for purpose) and Warranty(fit for use). Fit...
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WHY DO WE THINK CLASSIFICATION OF TECHNICAL SERVICES IS IMPORTANT?

A Service is made of Business Services each if which underpinned by Technical Service. Each Technical Service...
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Hello, my name is Srini. I am an IT Service Management Consultant living in London. I post my articles related to Service Delivery, Service Design, Service Transition, Service Governance, tools and Service Mangement Processes. Never miss out on new stuff. Click here to know more about me.

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Business Services Design Coordination Enterprise Level Virtualization High Capacity Compute ITIL Non Functional Requirements Quality Management Reliable and Flexible Storage SDP Service Design Service Structure SLA Strategy Technical Services User Stories Vison