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“Culture is simply a shared way of doing something with a passion.” -Brian Chesky, Co-Founder, CEO, Airbnb....
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Every day I see my support colleagues walk down into office with a worried and tainted smile....
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I want to start describing IT change about the above painting. You all may be guessing what...
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The Service Operations process map shows the processes associated with day-to-day support activities required to deliver and...
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The Service Transition process map shows the processes associated with developing and improving capabilities for the transition...
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The Service Design process map guides designing and developing services and service management processes and covers design...
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Do We Need to define Service Structure? Why not merely make a placeholder in the Service Catalogue....
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Do We Need to define Service Structure? Why not merely make a placeholder in the Service Catalogue....
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We speak a lot about Service Design in ITIL. Service Design is the second phase of the...
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Know More about Hosted Managed Private Cloud
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The Service Design process map guides designing and developing services and service management processes and covers design...
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Let me explain to you what I mean by IT Service Management User Stories. These are a...
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The Service Transition process map shows the processes associated with developing and improving capabilities for the transition...
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The Service Operations process map shows the processes associated with day-to-day support activities required to deliver and...
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Aproduct or service value is defined by its Utility (fit for purpose) and Warranty(fit for use). Fit...
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Service Management is a set of specialised organisational capabilities for delivering value to customers through services. Let’s...
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Hello, my name is Srini. I am an IT Service Management Consultant living in London. I post my articles related to Service Delivery, Service Design, Service Transition, Service Governance, tools and Service Mangement Processes. Never miss out on new stuff. Click here to know more about me.